Welcome to Wexer's Help Center

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• Launching & Promoting Your Web Player
  Overview:Your dedicated Customer Success Manager will walk you through all information relevant to your execution during your onboarding meeting(s). For ongoing and in-depth reference on best pract...

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• Stripe Video Tutorials
  Overview:  Stripe manages your Web Player customer database and enables you to: Create mailing lists Manage coupons and discounts Remember to: Always be sure your Coupon Name matched your Coupon...

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• Localytics - An Overview
  Overview: Localytics provides your view into your Web Player usage data after your site has gone live. Login and review your dashboard to understand your user activity and sign up for automatic rep...

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• Channels
  Overview: We work with some of the best content providers and creators in the World, so this new feature is all about utilizing the full potential of our partners.   The channels feature will allow...

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• Class of the Day
  Overview: To ensure a consistently fresh experience, the Wexer Web Player features a highlighted Class of the Day (see sample image below) which is expertly curated by our experienced fitness team ...

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• Link Sharing
  Overview: The Wexer web-player service features native link-sharing by simply navigating to the section that you want to share, copying the URL and posting that to any channel you desire (email, so...

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• Wexer Partner Portal - Mobile Connect
  Mobile Connect is designed as a way to upload and store your instructors videos in your Web Player class Library. It has an easy search function so your members favourite classes can easily be foun...

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• Simulated Live On Web Player
  Simulated Live is designed to give a ‘Feels Like Live’ experience but with the benefits of pre recording and scheduling the class to begin at the appropriate time.    A few fundamental items that w...

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• Connect: Creating Your Class Content
  Overview: Its important to be clear on your video production strategy and to go in prepared, to save time. Download the step-by-step guide below as a reference on the 4 easy steps to recording your...

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• Guides and tutorials
  Overview: Connect Live enables you to offer a 'live streamed' class with your top instructors to your members. Not only does this allow you increase engagement with your brand, it also enables you ...

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• Connect: Managing Content: Guides & Tutorials
  Overview: The Wexer Connect feature enables you to upload native, pre-recorded, content directly to your Web Player site.  As you get started using your Connect feature be sure you prepare a plan t...

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• Guidelines for using music in workouts
  What are music rights? Music and compositions are protected by rights, to make sure that the composers and artists get paid for the use of their intellectual property. Most music productions are pr...

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• Minimum requirements
  We are often asked to provide minimum requirements for access and usage of the web-player service.  As the service is essentially internet-based streaming-media, the requirements for access and usa...

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• Browser Detection Notification Feature
  Overview: While the Wexer web player service works on most modern browsers, there are some legacy options out there with which the web-player is not compatible.  For increased ease of user access, ...

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• Free Access Code Model Overview
  Overview: If you are a Web Player client operating with our Free Access Code (FAC) model, your users gain access to your site's classes by entering a pre-supplied coupon code upon sign up. The coup...

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• Virtual Launch Guide
  Overview: Our Customer Success team is here to help get you started right with your virtual fitness system. Check out our launch steps in this article and download the printable version to share wi...

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• MyWexer Portal Overview
  Overview: ** For best practice tips and tricks on scheduling and promoting, check out our new Virtual Launch Guide Each Virtual client receives access to their own MyWexer Portal Chain and Club lev...

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• Automated Statistics
  Overview MyWexer Admin Users can sign up to have your club or chain stats regularly delivered to your email on a weekly or monthly basis. Utilize this data to understand usage patterns and what kin...

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• Auto-rotate Feature
    Overview: The Auto-rotate feature enables a MyWexer Admin User to schedule a repeating weekly time block that will rotate content which fits preset parameters.  In order to utilize this feature,...

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• MyWexer: Instantly 'Publish' Your Calendar Updates
  Overview: So you've just made the perfect schedule for your members in your MyWexer portal and are eager to test it out, but your Wexer Player doesn't show any changes! When doing any schedule chan...

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• Simple Cabling/Wiring Guides; "OnDemand" unit
  These guides are meant to provide a very simple, layman's view of the cabling of the Wexer OnDemand system, used with a variety of AV.  You can download the pictures using the links below.Remember,...

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• Re-Launching your Wexer System!
  Re-Launch 2021Technical Concerns Greetings, and congratulations on returning to regular operations in your gym, health club, or other facility.  After these last couple of months, we’re all looking...

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• Advanced Network Settings
  General ConnectivityIt is important to understand that Wexer devices need internet connectivity, and our service agreement requires that that this be provided.  It is also important to understand t...

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• Mobile App Launch Guide
  Overview: Though each Wexer Mobile App product is unique to fit the clients execution, we have created a an overview to guide you through your launch and onboarding members to your new mobile produ...

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• In-App & Push Notification Guide
  Overview: Wexer Mobile App clients have the ability to implement automatic communications via 'In-App' or 'Push' messaging directly through their Localytics login. In-App notifications: help move ...

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• Coming soon...
  Please reach out to our Business Development team for further updates on timing or visit our BodyBike Switch product page for more info.

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• SDK Launch Guide
  Overview: Our SDK product enables you to offer the full Wexer Collection library in your native App or digital product. This provides over 600 (and growing) world class titles adding value and enga...

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• SDK Integration Guides - Apple and Android
  Overview: Our SDK product enables you to offer the full Wexer Collection library in the App or digital product your members are already engaged with. With over 600 world class titles, your value an...

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• Billing Support
  Overview: To contact our Finance Team regarding any billing questions or support please use the contact information below: Email: receivables@finance.wexer.com Phone: US +1 914- 984-5690 UK +44 (0)...

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• Setup or Update Your Credit Card Details
  Overview: It's easy to set up or update your payment details at anytime...simply use the link below to update or register your payment card details. Please note: You will need to have your Wexer ID...

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• Virtual & Mobile Service Menu Overview
  Overview: Our Customer Success team is here to help beyond your initial onboarding. If you find your particular execution or team size/capability require additional support, our team is happy to as...

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