Welcome to Wexer's Help Center

Promoted articles

• Launching & Promoting Your WebPlayer
  Our Customer Success team has created the attached documentation to guide you through Onboarding and Promoting your WebPlayer site.   Please download one or both of the guide links below and reach ...

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• Stripe Video Tutorials (Web Player)
     Stripe manages your Web Player customer database and enables you to: Create mailing lists Manage coupons and discounts Remember to: Always be sure your Coupon Name matched your Coupon ID Neve...

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• Localytics - Video Overview
  Localytics manages your WebPlayer usage data. After your site is live log into your dashboard to review your user activity and utilize it for pushing engagement. The short tutorial video above wil...

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• Class of the Day
  To ensure a consistently fresh experience, the Wexer Web Player features a highlighted Class of the Day (see sample image below) which is expertly curated by our experienced fitness team to highlig...

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• Wexer Connect
  The Wexer Connect feature enables you to upload native, pre recorded, content directly to your Web Player site.  How to: If you do not already have one you will need to set up a Basic Vimeo accoun...

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• Link Sharing
  The Wexer web-player service features native link-sharing by simply navigating to the section that you want to share, copying the URL and posting that to any channel you desire (email, social, you ...

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• Browser Detection Notification
  Overview: While the Wexer web player service works on most modern browsers, there are some legacy options out there with which the web-player is not compatible.  For increased ease of user access, ...

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• MyWexer Video Tutorials
  Our Customer Success team has prepared the following series of videos, to assist you in using your MyWexer to manage and control your Wexer system, exactly the way you want to!You can view the enti...

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• Automated Statistics
  Overview MyWexer Admin Users can sign up to have your club or chain stats regularly delivered to your email on a weekly or monthly basis. Utilize this data to understand usage patterns and what kin...

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• Auto-rotate Feature
    Auto-rotate Tutorial Video (a short 'how-to' and best practice guide) Overview The Auto-rotate feature enables a MyWexer Admin User to schedule a repeating weekly time block that will rotate c...

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• OnDemand Simple Cabling/Wiring Guides
  These guides are meant to provide a very simple, layman's view of the cabling of the Wexer OnDemand system, used with a variety of AV.  You can download the pictures using the links below.Remember,...

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• Re-Launching your Wexer System!
  Re-Launch 2020Technical Concerns Greetings, and congratulations on returning to regular operations in your gym, health club, or other facility.  After these last few weeks, we’re all looking forwar...

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• Advanced Network Settings
  General ConnectivityIt is important to understand that Wexer devices need internet connectivity, and our service agreement requires that that this be provided.  It is also important to understand t...

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• In-App & Push Notifications
  Overview: Wexer Mobile APP clients have the ability to implement automatic communications via 'In-App' or 'Push' messaging directly through their Localytics login. In-App notifications: help move ...

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• SDK Integration Guides - Apple and Android
  Below, please find links to download our latest SDK Integration Guides for the Apple and Android platforms.   If you have any further questions, please let us know.

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