Welcome to Wexer's Help Center

Promoted articles

• Launching & Promoting Your Web Player
  Overview:Our Customer Success team has created the attached documentation to guide you through Launching and Promoting your Web Player site.  You can review our Basic Checklist below and download i...

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• Class of the Day
  Overview: To ensure a consistently fresh experience, the Wexer Web Player features a highlighted Class of the Day (see sample image below) which is expertly curated by our experienced fitness team ...

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• Stripe Video Tutorials
  Overview:  Stripe manages your Web Player customer database and enables you to: Create mailing lists Manage coupons and discounts Remember to: Always be sure your Coupon Name matched your Coupon...

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• Localytics - Video Overview
  Overview: Localytics manages your Web Player usage data. After your site is live log into your dashboard to review your user activity and utilize it for pushing engagement. The short tutorial video...

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• Free Access Code Model Overview
  Overview: If you are a Web Player client operating with our Free Access Code (FAC) model, your users gain access to your site's classes by entering a pre-supplied coupon code upon sign up. The coup...

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• QR Codes to Cross Promote
  Overview: QR codes are quickly becoming recognizable calls to action for consumers. Be sure you are up to date and taking advantage of this new trend and how it can help to cross promote your virtu...

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• Link Sharing
  Overview: The Wexer web-player service features native link-sharing by simply navigating to the section that you want to share, copying the URL and posting that to any channel you desire (email, so...

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• Browser Detection Notification
  Overview: While the Wexer web player service works on most modern browsers, there are some legacy options out there with which the web-player is not compatible.  For increased ease of user access, ...

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• Connect: How to Create a Video
  Overview: Its important to be clear on your video production strategy and to go in prepared to save time. Download the step by step guide below to review the 4 easy steps (listed below) to recordin...

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• Connect Live: Guides & Tutorials
  Overview: Connect Live enables you to offer a 'live streamed' class with your top instructors to your members. Not only does this allow you increase engagement with your brand, it also enables you ...

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• Connect: Managing Content: Guides & Tutorials
  Overview: The Wexer Connect feature enables you to upload native, pre-recorded, content directly to your Web Player site.  As you get started using your Connect feature be sure you prepare a plan t...

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• Wexer Guidelines for Using Music in Workout
  What are music rights? Music and compositions are protected by rights, to make sure that the composers and artists get paid for the use of their intellectual property.  Most productions are protect...

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• Web Player - Minimum Requirements
  Overview: We are often asked to provide minimum requirements for access and usage of the Web Player service.  As the service is essentially internet based streaming-media, the requirements for acce...

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• MyWexer Portal Overview
  Overview: ** Check out our new Virtual Onboarding document for download below Each Virtual client receives access to their own MyWexer Portal Chain and Club level login to manage your virtual syste...

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• MyWexer: Instantly 'Publish' Your Calendar Updates
  Overview: So you've just made the perfect schedule for your members in your MyWexer portal and are eager to test it out, but your Wexer Player doesn't show any changes! When doing any schedule chan...

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• QR Codes to Cross Promote
  Overview: QR codes are quickly becoming recognizable calls to action for consumers. Be sure you are up to date and taking advantage of this new trend and how it can help to cross promote your virtu...

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• Automated Statistics
  Overview MyWexer Admin Users can sign up to have your club or chain stats regularly delivered to your email on a weekly or monthly basis. Utilize this data to understand usage patterns and what kin...

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• Auto-rotate Feature
    Overview: The Auto-rotate feature enables a MyWexer Admin User to schedule a repeating weekly time block that will rotate content which fits preset parameters.  In order to utilize this feature,...

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• OnDemand Simple Cabling/Wiring Guides
  These guides are meant to provide a very simple, layman's view of the cabling of the Wexer OnDemand system, used with a variety of AV.  You can download the pictures using the links below.Remember,...

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• Re-Launching your Wexer System!
  Re-Launch 2020Technical Concerns Greetings, and congratulations on returning to regular operations in your gym, health club, or other facility.  After these last few weeks, we’re all looking forwar...

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• Advanced Network Settings
  General ConnectivityIt is important to understand that Wexer devices need internet connectivity, and our service agreement requires that that this be provided.  It is also important to understand t...

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• SDK Onboarding Overview
  Overview: Our SDK product enables you to offer the full Wexer Collection library in your native App or digital product. This provides over 600 (and growing) world class titles adding value and enga...

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• Getting Started with your Mobile App
  Overview: Though each Wexer Mobile App product is unique to fit the clients execution, we have created a an overview to guide you through your launch and onboarding members to your new mobile produ...

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• In-App & Push Notifications
  Overview: Wexer Mobile App clients have the ability to implement automatic communications via 'In-App' or 'Push' messaging directly through their Localytics login. In-App notifications: help move ...

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• SDK Integration Guides - Apple and Android
  Overview: Our SDK product enables you to offer the full Wexer Collection library in the App or digital product your members are already engaged with. With over 600 world class titles, your value an...

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• Coming soon...
  Please reach out to our Business Development team for further updates on timing or visit our BodyBike Switch product page for more info.

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