[External] I've received an email saying my system is offline

And yet your system seems to be functioning just fine?

This is because the Internet connection to your Wexer Player is currently unavailable, and since an active Internet connection is very important to keep your system up-to-date, we're sending you an email as soon as we register that your player has gone offline. The system will remain fully operational for 14 days, but will then deactivate itself until it is reconnected to the Internet.

Please refer to our guide for getting a system back online for troubleshooting steps.

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